Return Eligibility

You may request a return if:

• The product received is damaged during transit.

• You receive an incorrect product.

• The product has a verified manufacturing defect.

To be eligible for a return, you must:

• Contact us within 48 hours of receiving your order.

• Share clear photographs and an unboxing video showing the issue.

• Return the product in its original condition with all tags, certificates, invoices, and original packaging intact.

Returns that do not meet these conditions may not be accepted.

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Non-Returnable Products

For hygiene, customization, and quality reasons, the following products are not eligible for return or refund:

• Customized or personalized jewellery.

• Made-to-order products.

• Jewellery damaged due to misuse, accidents, improper storage, or normal wear and tear.

• Products returned without original packaging, certificates, or invoices.

• Products altered or repaired by a third party.

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Exchange Policy

If your return request is approved due to a damaged, incorrect, or defective product, we may offer:

• A replacement of the same product (subject to availability), or

• Store credit, or

• A refund, depending on the nature of the issue.

Exchange requests for personal preference, change of mind, or incorrect orders placed by the customer are not accepted.

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Refund Process

Once we receive and inspect the returned product, we will notify you of the status of your request.

If your refund is approved:

• The refund will be processed to your original payment method.

• Refunds are typically completed within 7–10 business days, depending on your payment provider or bank.

Shipping charges (if any) are non-refundable unless the return is due to an error on our part.

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Return Shipping

If the return is approved because of:

• A damaged product

• An incorrect item

• A manufacturing defect

Vidasha will bear the return shipping cost.

For any other approved return circumstances, the customer may be responsible for the return shipping charges.

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Cancellation Policy

Orders may be cancelled only before they are processed or dispatched.

Once an order has been shipped or a customized jewellery order has entered production, it cannot be cancelled.

If a cancellation request is approved before dispatch, the full payment will be refunded to the original payment method.

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Damaged Packages

If your package appears damaged, tampered with, or opened at the time of delivery, please:

• Refuse the delivery, if possible.

• Take photographs of the package.

• Contact our customer support team within 24 hours of the delivery attempt.

This helps us investigate the issue promptly with our logistics partner.

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Contact Us

For any return, refund, exchange, or cancellation request, please contact us:

Vidasha

Email: info@vidasha.com

Phone: +91 99503 30008