Return & Exchange Policy

Return Period

·         A return request must generally be raised within 7 days of delivery.

·         The product must be unused and unworn, in its original condition, with all original tags and certificates, original packaging and original invoice/order details, and must not have been altered, repaired or modified by a third party.

·         A clear unboxing video showing the package from its sealed condition through opening is required for return/exchange claims.

·         All returns are subject to inspection and approval.

Non-Returnable Conditions

·         Returns or exchanges may not be accepted where the product has been worn or used; shows signs of misuse or excessive wear; has scratches or accidental damage; has been altered, repaired or modified by a third party; has been exposed to chemicals or improper care; is missing original packaging, certificates, tags or order documentation; or does not meet applicable return conditions.

·         VIDASHA currently does not offer customised or personalised jewellery.

Damaged or Incorrect Products

·         If you receive a product damaged during transit, an incorrect product, or a product with an eligible manufacturing defect, please contact VIDASHA promptly.

·         For transit damage, the issue must be reported within 48 hours of delivery.

·         A clear unboxing video, photographs of the outer package and product, and order details may be required.

·         The claim will be reviewed after inspection.

Exchange

·         Eligible exchange requests must generally be raised within 7 days of delivery.

·         Approved exchanges are processed through VIDASHA Store Credit, which may be used toward an eligible replacement.

·         If the replacement has a higher value, the customer must pay the applicable difference.

·         Exchange is subject to inspection and replacement availability.

·         Change-of-mind or personal-preference exchanges are not guaranteed.

REFUND & STORE CREDIT POLICY

·         VIDASHA does not offer cash refunds as the standard remedy for approved returns or exchanges.

·         Where a return or exchange is approved, the applicable value will generally be issued as VIDASHA Store Credit.

·         Store Credit is not redeemable for cash, may be used towards eligible VIDASHA purchases, and is subject to the applicable terms communicated when the credit is issued.

·         The final Store Credit value is determined after inspection and approval.

RETURN SHIPPING

·         Where VIDASHA confirms that a return is required because of transit damage, an incorrect product or an eligible manufacturing defect, VIDASHA will provide appropriate assistance regarding return shipping.

·         For other approved return circumstances, return shipping charges may be payable by the customer.

CANCELLATION POLICY

·         Orders may be cancelled only before they are processed for dispatch.

·         Once an order has been dispatched, cancellation may no longer be possible.

·         If a cancellation is approved before dispatch, the applicable amount will be handled according to VIDASHA's applicable payment and refund process.

·         VIDASHA currently does not offer customised or personalised jewellery.

WARRANTY POLICY

·         VIDASHA provides a 6-month warranty against eligible manufacturing defects from the date of purchase.

·         Warranty claims are subject to inspection and approval.

·         The warranty does not cover normal wear and tear, accidental damage, scratches caused by use, damage caused by perfumes or chemicals, improper care or storage, misuse or negligence, damage caused by prolonged exposure to water, third-party repairs, or third-party alterations or modifications.

·         The appropriate resolution for an approved warranty claim will be determined by VIDASHA after inspection.

COMPLIMENTARY REPLATING

·         VIDASHA provides one complimentary replating service within 1 year of purchase, subject to eligibility and inspection.

·         Replating may not be available where the jewellery has been damaged through misuse, improper care, chemical exposure, third-party repairs or modifications.

·         Additional replating, where available, may be chargeable.

·         Gold plating naturally wears over time depending on usage, skin contact, chemicals, moisture and care.

LIFETIME EXCHANGE POLICY

·         Eligible VIDASHA jewellery may be exchanged during its lifetime at 50% of the original eligible purchase value, subject to the applicable conditions.

·         The customer may be required to provide the original invoice or purchase details.

·         The product must be identifiable as a VIDASHA product, meet applicable condition requirements, and not have significant damage caused by misuse or been modified or repaired by a third party.

·         The final eligibility and exchange value will be determined after inspection.

·         The lifetime exchange benefit is not a cash buyback. The applicable exchange value will be used towards an eligible VIDASHA purchase according to the exchange process.

JEWELLERY CARE POLICY

·         Avoid direct contact with perfumes, cosmetics and chemicals.

·         Remove jewellery before bathing, swimming or exercising.

·         Avoid prolonged exposure to water and moisture.

·         Store jewellery separately in a clean, dry pouch or box.

·         Avoid impact, scratches and excessive friction.

·         Handle jewellery carefully when putting it on or removing it.

·         Gold plating naturally wears over time with regular use. Proper care can help extend the life of the finish.

PRODUCT INFORMATION

·         VIDASHA jewellery is handcrafted. Minor variations in finish, texture, colour or appearance may occur due to the handcrafted nature of the product.

·         Such variations do not necessarily constitute manufacturing defects.

·         Product photographs are intended to represent products as accurately as reasonably possible. Actual colours may vary depending on the customer's device or screen settings.

·         Prices and product specifications may change from time to time. The price applicable at the time of successful order placement will apply.

·         VIDASHA currently does not offer customised or personalised jewellery.

ORDERS & PAYMENTS

·         An order is confirmed after successful payment and order confirmation.

·         In exceptional circumstances, VIDASHA may cancel an order because of pricing or technical errors, inventory or availability issues, payment issues, suspected fraudulent transactions, or other legitimate operational or legal reasons.

·         Where an order is cancelled by VIDASHA, the applicable payment amount will be handled according to the applicable payment/refund process.

·         VIDASHA will never ask customers to share OTPs, CVVs, card PINs, banking passwords or other confidential payment credentials through email, WhatsApp, social media or customer support.