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Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Customized and made-to-order jewellery may require 7–15 business days for production before dispatch.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email or SMS with your tracking details.

Shipping Within India

  • Free Standard Shipping is available across India on all prepaid orders.

  • Estimated delivery time is 3–7 business days, depending on your location.

  • Deliveries to remote or non-serviceable areas may take additional time.

International Shipping

We also offer international shipping to selected countries.

  • Shipping charges are calculated at checkout based on the destination.

  • Estimated delivery time is 7–15 business days after dispatch.

  • International customers are responsible for any customs duties, import taxes, or other charges imposed by their country's customs authorities.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.

You can use the tracking details to monitor the status of your shipment until it reaches your doorstep.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery is unsuccessful due to an incorrect address, customer unavailability, or refusal to accept the package, the shipment may be returned to us.

Any additional shipping charges for re-dispatch may be the responsibility of the customer.

Packaging

Every Vidasha order is carefully packed in our signature premium packaging to ensure your jewellery remains secure during transit while providing a luxurious unboxing experience.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Logistics or courier partner delays

  • Government restrictions

  • Other unforeseen circumstances

In such cases, we will make every effort to keep you informed about the status of your order.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing an order.

Vidasha will not be responsible for delays or failed deliveries resulting from incorrect or incomplete addresses or contact information provided by the customer.

Damaged or Tampered Packages

If your package appears damaged, tampered with, or opened at the time of delivery, please:

  • Do not accept the package if possible.

  • Take clear photographs of the package.

  • Contact our customer support team within 24 hours of delivery.

We will investigate the issue and assist you with an appropriate resolution.

Contact Us

If you have any questions regarding your shipment or delivery, please contact us:

Vidasha

Email: info@vidasha.com

Phone: +91 99503 30008