TERMS & CONDITIONS

Welcome to VIDASHA. These Terms & Conditions govern your access to and use of the VIDASHA website and the purchase of products offered through our website. By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions.

Brand: VIDASHA
Legal Entity: Kundan Charms
GSTIN: 08AAJFK8570E1Z2
Website: www.vidasha.com
Email: info@vidasha.com
Customer Support: +91 73400 35008

1. ABOUT VIDASHA

VIDASHA is a premium affordable-luxury jewellery brand operated by Kundan Charms. We offer handcrafted jewellery primarily made using 925 sterling silver with gold plating, with a focus on precision, detailing and finish.

These Terms & Conditions apply to purchases made through the official VIDASHA website and applicable VIDASHA sales channels.

2. PRODUCT INFORMATION

All VIDASHA jewellery is handcrafted. Due to the nature of handcrafted products, minor variations in finish, texture, colour or appearance may occur. Such natural variations do not necessarily constitute manufacturing defects.

We make reasonable efforts to display product images and colours as accurately as possible. However, actual product colours may vary slightly depending on device, screen settings, lighting and photography.

Product prices, availability, descriptions and specifications may be updated from time to time. The price applicable at the time of successful order placement will apply.

VIDASHA currently does not offer customised or personalised jewellery.

3. ORDERS & ORDER CONFIRMATION

An order is considered confirmed after successful payment and order confirmation.

VIDASHA reserves the right to cancel an order in exceptional circumstances, including pricing or technical errors, product availability issues, payment-related issues, suspected fraudulent transactions, or other legitimate operational or legal reasons.

If an order is cancelled by VIDASHA, the applicable payment amount will be handled according to our applicable payment and refund process.

4. PRICING & PAYMENTS

All prices displayed on the website are applicable at the time of purchase and may be revised without prior notice.

Payments are processed through authorised third-party payment providers.

VIDASHA will never request customers to share confidential payment information such as OTPs, CVVs, card PINs or banking passwords through email, WhatsApp, social media or customer support.

5. SHIPPING & DELIVERY

Orders are generally delivered within 15–20 days from the date of order.

Free standard shipping is available on orders above ₹15,000 within India.

For orders below ₹15,000, a standard shipping charge of ₹500 will apply.

Once an order has been dispatched, tracking information will be shared with the customer.

Delivery timelines are estimates and may vary depending on the destination, courier availability, weather conditions, public holidays, government restrictions, remote-location logistics or other unforeseen circumstances.

Customers are responsible for providing complete and accurate shipping and contact information. Additional charges may apply where re-shipping is required because of incorrect information, customer unavailability or unsuccessful delivery attempts.

International shipping may be available to selected countries. Applicable international shipping charges will depend on the destination, and customers will be responsible for customs duties, import taxes or other charges imposed by the destination country.

6. RETURNS & EXCHANGES

Eligible return or exchange requests must generally be raised within 7 days of delivery.

To qualify, the product must be unused and unworn, in its original condition, and returned with all original tags, certificates, packaging and invoice/order details. The product must not have been altered, repaired or modified by a third party.

A clear unboxing video, showing the package from its sealed condition through opening, is required for return or exchange claims.

All return and exchange requests are subject to inspection and approval by VIDASHA.

Products showing signs of use, misuse, excessive wear, scratches, accidental damage, chemical exposure, improper care or third-party alteration/repair may not be eligible for return or exchange.

7. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that has been damaged during transit, is incorrect, or has an eligible manufacturing defect, please contact VIDASHA promptly.

Transit-damage claims must be reported within 48 hours of delivery.

Customers may be required to provide a clear unboxing video, photographs of the outer packaging and product, and relevant order details.

All such claims are subject to review and inspection before approval.

8. REFUNDS & STORE CREDIT

VIDASHA does not offer cash refunds as the standard remedy for approved returns or exchanges.

Where a return or exchange is approved, the applicable value will generally be issued as VIDASHA Store Credit.

Store Credit is not redeemable for cash and may be used towards eligible VIDASHA purchases in accordance with the applicable terms communicated when the credit is issued.

The final Store Credit value will be determined after product inspection and approval.

9. EXCHANGE

Eligible exchange requests must generally be submitted within 7 days of delivery.

Approved exchanges are processed through VIDASHA Store Credit, which may be applied towards an eligible replacement product.

If the selected replacement product has a higher value, the customer will be required to pay the applicable difference.

All exchanges are subject to inspection and product availability. Exchanges based solely on change of mind or personal preference are not guaranteed.

10. RETURN SHIPPING

Where VIDASHA confirms that a return is necessary because of transit damage, receipt of an incorrect product or an eligible manufacturing defect, VIDASHA will provide appropriate assistance regarding return shipping.

For other approved return circumstances, return shipping charges may be payable by the customer.

11. ORDER CANCELLATION

Orders may be cancelled only before they have been processed for dispatch.

Once an order has been dispatched, cancellation may no longer be possible.

If cancellation is approved before dispatch, the applicable amount will be handled according to VIDASHA's applicable payment and refund process.

12. WARRANTY

VIDASHA provides a 6-month warranty against eligible manufacturing defects from the date of purchase.

All warranty claims are subject to inspection and approval.

The warranty does not cover normal wear and tear, accidental damage, scratches caused by use, damage caused by perfumes or chemicals, improper care or storage, misuse, negligence, prolonged exposure to water, or third-party repairs, alterations or modifications.

The appropriate resolution for an approved warranty claim will be determined by VIDASHA following inspection.

13. COMPLIMENTARY REPLATING

VIDASHA provides one complimentary replating service within 1 year of purchase, subject to eligibility and inspection.

Complimentary replating may not be available where jewellery has been damaged due to misuse, improper care, chemical exposure, third-party repairs or modifications.

Additional replating services, where available, may be chargeable.

Gold plating naturally wears over time depending on usage, skin contact, moisture, chemicals and jewellery care.

14. LIFETIME EXCHANGE

Eligible VIDASHA jewellery may be exchanged during its lifetime at 50% of the original eligible purchase value, subject to applicable conditions and inspection.

Customers may be required to provide the original invoice or relevant purchase details.

The jewellery must be identifiable as an original VIDASHA product and must meet the applicable condition requirements. Products with significant damage caused by misuse or products repaired or modified by third parties may not qualify.

The final eligibility and exchange value will be determined by VIDASHA after inspection.

The Lifetime Exchange benefit is not a cash buyback. The applicable exchange value will be used towards an eligible VIDASHA purchase.

15. JEWELLERY CARE

To maintain the appearance and finish of your VIDASHA jewellery:

• Avoid direct contact with perfumes, cosmetics and chemicals.

• Remove jewellery before bathing, swimming or exercising.

• Avoid prolonged exposure to water and moisture.

• Store jewellery separately in a clean and dry pouch or box.

• Avoid scratches, impact and excessive friction.

• Handle jewellery carefully while wearing or removing it.

Gold plating naturally wears over time with regular use. Proper care can help extend the life and appearance of the finish.

16. PRIVACY & CUSTOMER INFORMATION

VIDASHA may collect customer information including name, email address, phone number, WhatsApp number where voluntarily provided, billing and shipping addresses, order history and customer-support communications.

This information may be used to process and fulfil orders, arrange deliveries, provide customer support, process returns and warranty claims, respond to enquiries, improve our services, prevent fraud, comply with legal requirements and provide relevant communications where permitted.

VIDASHA does not sell or rent customers' personal information.

Necessary information may be shared with trusted service providers including payment gateways, courier and logistics partners, technology providers, hosting providers, analytics services, marketing services and government or regulatory authorities where legally required.

17. THIRD-PARTY SERVICES

The VIDASHA website may use or contain links to third-party services including payment gateways, courier services, analytics providers, social-media platforms and other technology providers.

Such third-party services operate according to their own terms, conditions and privacy policies.

18. INTELLECTUAL PROPERTY

The VIDASHA brand name, website content, product photographs, graphics, designs, logos, text and other brand materials displayed on the website are intended for VIDASHA's business use.

They should not be copied, reproduced, distributed or commercially used without appropriate authorisation from VIDASHA/Kundan Charms, subject to applicable law.

19. LIMITATION & CUSTOMER RESPONSIBILITY

Customers are responsible for reviewing product information, sizing/details where applicable, jewellery-care instructions, shipping information and return/exchange conditions before completing a purchase.

VIDASHA will make reasonable efforts to provide accurate information and reliable services but cannot guarantee that website access, courier services or third-party services will always operate without interruption or delay.

20. CHANGES TO TERMS & CONDITIONS

VIDASHA may revise or update these Terms & Conditions from time to time to reflect changes in its products, services, business practices or applicable requirements.

The latest version published on the official VIDASHA website will apply from its stated effective date.

21. CONTACT US

For questions regarding an order, return, exchange, warranty, shipping or these Terms & Conditions, please contact:

VIDASHA
Operated by Kundan Charms
Email: info@vidasha.com
Customer Support: +91 73400 35008
Website: www.vidasha.com